- Auditel Consultant:
- Simon Hooper
Mobile Broadband Speeds
27 May 2011 | Filed under: Broadband, TelecomsAccording to research conducted by Ofcom, average mobile broadband download speed is currently around 4 times slower than that for fixed broadband and the average time taken to load a web page is more than 16 times longer. [...]
Renewable Heat Incentive (RHI) Scheme
11 Mar 2011 | Filed under: Energy, EnvironmentYesterday, the Government announced the details of the Renewable Heat Incentive (RHI) policy. According to the Department of Energy & Climate Change (DECC) this is the first financial support scheme for renewable heat of its kind in the world and it’s intended to revolutionise the way heat is generated and used in buildings and homes. [...]
New Rules on Silent Calls
31 Jan 2011 | Filed under: TelecomsFrom tomorrow, 1 February 2011, new rules come into force which are designed to prevent consumers being harassed by repeated silent calls from the same company. Ofcom has written to the call centre industry spelling out the regulations which place restrictions on the use of automated dialling equipment, and warning them to comply or face [...]
Carbon Reduction Commitment Scheme becomes “Stealth Tax”
21 Oct 2010 | Filed under: Energy, EnvironmentThe BBC has reported that the CRC Energy Efficiency Scheme (formerly known as the Carbon Reduction Commitment) has been changed in yesterday’s government spending review. According to the BBC report the government is being accused imposing a “green stealth tax” on companies. The CRC scheme, which started operating in April this year, was intended to [...]
Reactive Power and Power Factor Correction – huh?
13 Sep 2010 | Filed under: EnergyWhen discussing electricity billing with clients, a frequent topic of discussion is that of reactive power and power factor. Indeed only recently a major energy supplier wrote to a number of Auditel clients to inform them that, following a reconciliation of their accounts, they had discovered that they had failed to pass on charges for [...]
Communications Market Report
10 Sep 2010 | Filed under: TelecomsWatching TV remains the activity that most adults would miss the most. Consumers are spending almost half of their waking hours using media and communications. Nearly a quarter of people (22 per cent) say they have bought a HD-ready TV set in the last 12 months. Some 31 per cent of households with internet access [...]
The Importance of Effective Cost Management
08 Sep 2010 | Filed under: Cost ManagementOn the face of it keeping overhead costs under control sounds simple. However, making informed and effective procurement decisions takes time and expertise. In fact, simply keeping pace with the latest market developments and opportunities can be a challenging and time consuming task. Legislation and changing business practices, such as the growing emphasis on ‘green’ [...]
Ofcom Quality of Service Report
01 Sep 2010 | Filed under: TelecomsIn 2009, Ofcom commissioned a study to understand the quality of customer service (QoS) offered to users of broadband, mobile, fixed line and pay TV providers across the UK. This involved research to understand how customers perceive the quality of service received from their providers. Ofcom has published the results of the study in its Quality of Service [...]
Improvements to Telecoms Complaint Handling
29 Aug 2010 | Filed under: TelecomsOfcom has decided that the current standards of complaints handling in the telecommunications industry are of sufficient concern to justify regulatory intervention. As a result it has announced that it is establishing minimum standards for complaints handling procedures and plans to make it easier for consumers to exercise their right to take unresolved complaints to [...]
DECC 2050 Calculator
26 Aug 2010 | Filed under: Energy, EnvironmentThe UK government is committed to reducing greenhouse gas emissions in the UK by at least 80% by 2050, relative to 1990 levels. The Department of Energy and Climate Change and other Government departments have been working hard with stakeholders to work out what this means for the country, for the energy sector and other [...]
LATEST POSTS:
- VIEW ALL
- Mobile Broadband Speeds
- Renewable Heat Incentive (RHI) Scheme
- New Rules on Silent Calls
- Carbon Reduction Commitment Scheme becomes “Stealth Tax”
- Reactive Power and Power Factor Correction – huh?
- Communications Market Report
- The Importance of Effective Cost Management
- Ofcom Quality of Service Report
