• Auditel Consultant:
  •  Nigel Collins

Met Police spent £35,000 on 115,000 calls to the speaking clock

19 Jan 2012 | Filed under: Telecommunications

Reported in the Daily Telegraph along with £200,000 on Directory Enquiries. I doubt any Auditel clients would find themselves in this situation of runaway Directory Enquiries or Speaking Clock charges as our detailed exception reporting will have picked this up before it got out of hand. Where problems occur with example, Premium Rate calls, (what [...]

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Why are we having to bail out European countries? – an idiot’s guide!

03 Oct 2011 | Filed under: Off Topic

For anyone trying to work out where our country’s money has gone: http://www.youtube.com/watch?v=5D0VhS8qXT0

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Broadband Speed Map from OFCOM

06 Jul 2011 | Filed under: Telecommunications

If you’ve ever been disappointed that your Broadband speed is nowhere near the ‘up to’ speed quoted by your ISP, a means of benchmarking broadband speed is now available. On Monday, OFCOM launched the UK’s first interactive map of fixed Broadband (or ADSL), using actual data provided by communications providers about the UK’s broadband infrastructure. The [...]

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Shale Gas

10 May 2011 | Filed under: Energy

Gas prices have historically tended to track the price of oil. With prices so high now that extracting Shale gas from rock using the ‘fracking’ process has become viable, global gas prices are becoming de-coupled from oil prices. This was mentioned in presentations at the Energy Event that I attended last week in Birmingham. This [...]

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What should you do if you are receiving free gas (or electricity)?

10 Mar 2011 | Filed under: Energy

Occasionally, we some across clients who appear to be receiving free gas or electricity. In reality, there is no such thing as a free lunch and there are generally two common reasons for this. Either the supplier has ‘forgotten’ to bill the supply or the meter is what is called ‘shipperless’ and has not been [...]

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