- Auditel Consultant:
- Nigel Collins
5 Live Investigates: Commercial Energy
23 Apr 2012 | Filed under: EnergyHere’s a link to a BBC Radio 5 Live Investigates podcast on Commercial Energy. It discusses alleged mis-selling of energy and the relationship with BES. 5 Live Podcast link Whilst I cannot comment on the allegations discussed in this podcast, (and you can draw your own conclusions), it is worth commenting that Auditel do come [...]
Met Police spent £35,000 on 115,000 calls to the speaking clock
19 Jan 2012 | Filed under: TelecommunicationsReported in the Daily Telegraph along with £200,000 on Directory Enquiries. I doubt any Auditel clients would find themselves in this situation of runaway Directory Enquiries or Speaking Clock charges as our detailed exception reporting will have picked this up before it got out of hand. Where problems occur with example, Premium Rate calls, (what [...]
What should you do if you are receiving free gas (or electricity)?
10 Mar 2011 | Filed under: EnergyOccasionally, we some across clients who appear to be receiving free gas or electricity. In reality, there is no such thing as a free lunch and there are generally two common reasons for this. Either the supplier has ‘forgotten’ to bill the supply or the meter is what is called ‘shipperless’ and has not been [...]
Everything Everywhere
30 Aug 2010 | Filed under: TelecommunicationsThe new company formed following the merger of T-Mobile and Orange is making some rapid changes. We have it on good authority that from some time in October, if you drop a call whilst with T-Mobile, your mobile device will, if the T-Mobile signal is weak or non-existent when you redial, seek to connect to [...]
New Year’s Resolutions – what’s yours?
20 Jan 2010 | Filed under: UncategorizedAccording to one article in the Guardian, 78% of New Year’s Resolutions fail. However, those who succeeded in keeping their resolutions had a plan. When it comes to getting round to reviewing non-core expenditure such as in energy and telecommunications, how many FDs have a plan and what resources are available to achieve it? Should [...]
LATEST POSTS:
- VIEW ALL
- 5 Live Investigates: Commercial Energy
- Met Police spent £35,000 on 115,000 calls to the speaking clock
- Why are we having to bail out European countries? – an idiot’s guide!
- Broadband Speed Map from OFCOM
- Shale Gas
- What should you do if you are receiving free gas (or electricity)?
- Smart Metering being rolled out
- Recession and Winter Weather – Impact on Gas Contracts
