Are you happy with your broadband service?

18 Dec 2009 | Filed under: Business Health Check, Cost Management, Technology

Ofcom’s latest report suggests all is still not well with business broadband users:

80% of users are satisfied with their overall service, value for money, availability and range of services
About 50% said they had some concerns and frustrations, however
Mobile users expressed satisfaction that they could keep in touch while on the move but many expressed significant frustration when they were not able to so
28% of businesses surveyed said that slow or unreliable connections in data and internet connections caused problems
27% of busineses were unhappy about poor quality or unreliable mobile conections
Customer service was also criticised with problems not resolved quickly or the provider often failing to take responsibility when problems arose
Just over 33% of respondents had switched mobile of fixed line communications in the past 4 years but only 24% had switched internet or data providers
Many blamed complex pricing structures and the length of contracts as the reasons for not moving
Ofcom said it is currently involved in targetting areas of customer dissatisfaction
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1,200 UK businesses were surveyed by communications regulator Ofcom. For the full report, visit Ofcom’s website at http://www.ofcom.org.uk/.