Sometimes it can be a little disheartening talking to potential customers. I had a situation recently where I had driven several hours to meet someone who was interested in discussing cost management. As our conversation developed, it looked as if they had nailed down just about everything and that there would be little opportunity to work together.
However, as professional consultants we genuinely believe (and are usually right!) that there will always be something somewhere that can still improve further. Having gone through nearly the entire alphabet of overheads, we got to W for Waste. Yes they had negotiated excellent rates for their waste contracts, but they were still paying a large amount of money each month. We went to look at the operation, and it soon became clear to me that with some minor modifications they could be saving up to £1,000 per month on their waste bills.
As Churchill was fond of saying, and as the Welsh Rugby team proved against Scotland recently, you should never give up, never, never, never, never.