The world biggest companies are throwing away billions of pounds because they are not very good at sourcing and managing their telecoms services.
As convergence of voice and data accelerates telecoms services contracts take on a broader and more critical role.
A report by Forrester Research for telecoms sourcing consultancy Hudson & Yorke said 80% of all telecoms sourcing projects are inefficient.
The report, which is the result of a survey of 81 multinational companies, said companies could reduce telecoms costs by 20%.
A major part of the problem is a lack of management after contracts are signed.
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Tags: Cost Reduction, Energy, Energy Efficiency, Premises Costs, Telecoms, Total Cost of Purchase, Waste Management
Essential business services currently cost companies in the UK around £350 billion annually and with this figure increasing every year across the board it is squeezing profitability for organisations of every size. Chris Allison of Auditel discusses how to tackle these spiraling costs and ultimately increase your bottom line.
Read the full Watching the pennies article here….
Tags: Cost Reduction, Energy, Telecoms, Total Cost of Purchase
Have you come back from your holidays with a crop of new ideas, or do you need some inspiration?
How about taking advantage of a free “Business Healthcheck” from Auditel, the UK’s leading cost management specialists? Established for over 15 years, Auditel specialises in lowering the costs of doing business, allowing you to focus on your core activities. We are currently saving millions of pounds for organisations throughout the UK.
Read the full pdf here…..
Tags: Energy, Partnership Programme, Telecoms, Water
Are you a professional practice, for example, Accountants, Solictors, Consultants?
If you could help your clients increase their profits, with no upfront costs, how impressed would they be?
Tags: 0870, Ofcom, Telecoms, Telecoms News
New Ofcom rules should soon make it cheaper to call 0870 numbers.
The measures – which will come into effect on 1 August 2009 – will also give consumers a much clearer idea of how much it costs to call these numbers.
0870 numbers are used by many businesses and organisations to provide a wide range of information and advice including many customer service lines.
But consumers are often charged more for calling these numbers than they would if they called a ‘geographic rate’ (01, 02 or 03) number.
Revenue sharing
And because they cost more, businesses and organisations are also able to take a cut of the call charges – a practice known as revenue sharing.
However, the new rules will encourage communication providers to stop charging higher prices for calls to 0870 numbers from fixed lines and mobiles than calls to ‘geographic rate’ numbers.
They will also be encouraged to include 0870 calls in call packages on the same basis as geographic calls.
Communications providers that want to continue charging for 0870 calls at rates above those for geographic numbers will be bound by strict rules about how prices are publicised on websites and in promotional material at point of sale.
Enforcement action
They will also be responsible for making sure their customers know how much they will be charged for calling an 0870 number.
Communications providers will not be allowed to advertise 0870 numbers as ‘national rate’ unless they are charging at geographic rates.
If they do not comply with these rules, they could be subject to enforcement action including possible fines.
Ofcom’s new rules should also effectively end revenue sharing on 0870 numbers.
Ofcom welcomes steps that some fixed line companies have already taken to include calls to 0870 numbers in call packages and reduce their prices.